Volume : VII, Issue : I, January - 2018
STUDY ON PATIENT SATISFACTION OF OUTPATIENT DEPARTMENT OF SECONDARY CARE HOSPITAL
Kartick Saha, Junior Sundresh
Abstract :
Introduction: Patients‘ satisfaction is a useful measure to provide an indicator of quality in healthcare and thus needs to be measured frequently.
Aim: To evaluate the level of patient satisfaction with OPD services in terms of describing the experience of patients about medicine OPD services and accessibility to services among the patients.
Methods: In this cross –sectional descriptive study, we have taken patients who were registered in Medicine outpatient department over a period of two months. The research instrument for a data collection was a structured questionnaire for assessing the patient satisfaction.
Results: It was noted that (96%) of the patients showed good experience about doctor service, (29%) showed poor experience in physical facilities. A As far as accessibility is concerned, 67% of patients had good accessibility towards medicine OPD while remaining 33% had poor accessibility towards Medicine OPD.
Conclusion: The hospital administration should made continuous efforts to improve certain areas in the service based on satisfaction level of the dimensions in this patient satisfaction study.
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DOI : https://www.doi.org/10.36106/paripex
Cite This Article:
KARTICK SAHA, JUNIOR SUNDRESH, STUDY ON PATIENT SATISFACTION OF OUTPATIENT DEPARTMENT OF SECONDARY CARE HOSPITAL, PARIPEX‾INDIAN JOURNAL OF RESEARCH : Volume-7 | Issue-1 | January-2018
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References :
KARTICK SAHA, JUNIOR SUNDRESH, STUDY ON PATIENT SATISFACTION OF OUTPATIENT DEPARTMENT OF SECONDARY CARE HOSPITAL, PARIPEX‾INDIAN JOURNAL OF RESEARCH : Volume-7 | Issue-1 | January-2018