Volume : VIII, Issue : II, February - 2019

E-Health Services in Delhi-NCR : An Exploratory Study

Rahul Sharma, Col. Ashok Kaushik

Abstract :

E–health is not just a buzzword; it can deliver immense benefits, improve the service quality of health care and provide greater efficiency. Yet, even though the potential of e–health has been recognized in practice as well as in academia, and since the first papers on e–health were published more than a decade ago, its application in the health–care sector has still proven to be remarkably difficult. The aim of the study was to determining factors prompting customers to accept and adopt e–health services offered by the public and private hospitals in Delhi–NCR and to analyze the Reliability and Internal Consistencies of the questionnaire using Cronbach’s Alpha. The study yielded a nine–dimensional framework comprising of factors prompting customers to accept and adopt e–health services offered by the public and private hospitals in Delhi–NCR and labelled as Perceived Usefulness, Output Quality, Results Demonstrability, Ease of Use, Subjective Norm, Attitude, Perceived Accessibility, Credibility, Intention to Use. A high value of Cronbach’s Alpha (.96) indicated the internal consistency of the questionnaire.

Article: Download PDF    DOI : https://www.doi.org/10.36106/paripex  

Cite This Article:

E-HEALTH SERVICES IN DELHI-NCR : AN EXPLORATORY STUDY, Rahul Sharma, Col. Ashok Kaushik PARIPEX - INDIAN JOURNAL OF RESEARCH : Volume-8 | Issue-2 | February-2019

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