Reengineering The Indian Banking System: A Quantum Leap Through Data-Driven Innovation, Ai Governance, And Human-Centric Solutions

Aguru Manoj Kumar

Volume : XIII, Issue : X, October - 2024

Reengineering The Indian Banking System: A Quantum Leap Through Data-Driven Innovation, Ai Governance, And Human-Centric Solutions

Aguru Manoj Kumar

Abstract :

The Indian banking sector is facing significant challenges, including rising Non–Performing Assets (NPAs), cybersecurity threats, operational inefficiencies, and a growing deficit in customer trust. Incremental solutions, technological upgrades, and policy reforms can no longer address the complexities of the evolving banking landscape. This article proposes a radical, multi–faceted approach based on leveraging advanced technologies such as artificial intelligence (AI), quantum computing, blockchain, and behavioral finance. AI–driven governance models can enhance decision–making, quantum computing offers transformative risk management and data processing capabilities, and blockchain ensures transaction integrity and cybersecurity. Behavioral finance allows banks to personalize customer experiences, catering to individual needs. For these innovations to succeed, a collaborative ecosystem involving fintech partnerships, cultural shifts within organizations, and regulatory changes is essential. The Indian banking sector must emace this technological revolution to build a resilient, customer–centric ecosystem capable of navigating the evolving financial landscape.