Evaluation of Outpatient Department in a Public Super speciality hospital in India

Dr Madhav Madhusudan Singh; Dr Pradeep Srivastava

Volume : VI, Issue : X, October - 2017

Evaluation of Outpatient Department in a Public Super speciality hospital in India

Dr Madhav Madhusudan Singh, Dr Pradeep Srivastava

Abstract :

It has become essential for healthcare providers to understand and measure structure, process and outcome of OPD service and its gaps, so that any perceived gap in delivery of service is identified and suitably addressed. A study was conducted at a super speciality public hospital to ascertain any service gap between structure, process and outcome in respect of the hospital outpatient department (OPD) services.

Method : The study were conducted at Public Super speciality hospital by designing a checklist study on structure , process and outcome in OPD of the hospital, using the IPHS Standards as the survey instrument. The checklist has been empirically evaluated in the hospital environment and has been shown as a reliable and valid instrument in that setting. The checklist was designed to measure OPD Services about service provided using 118 Service elements, using a qualitative , structured checklist by direct observation by researcher .

The study concludes that significant gaps in structure, process and outcome existed in the delivery of the hospital OPD services, which need to be addressed by focused improvement efforts by the hospital management.