Volume : VI, Issue : I, January - 2016

IMPACT OF EMPLOYEE SATISFACTION ON EMPLOYEE COMMITMENT AND LOYALTY: AN EMPIRICAL STUDY ACROSS SELECT BPOs IN DELHI–NCR

Santosh Kr. Singh, Khushboo Singh, Deepak Sharma, Kaustav Paul

Abstract :

The study investigated 187 employees across two reputed BPOs in Delhi–NCR to analyze the impact of Employee Satisfaction on Employee Commitment and Loyalty. Career Growth, Compensation and Rewards and SelfEsteem were taken as the dimensions of Employee Satisfaction and the study was conducted to analyze the impact of these dimensions of Employee Satisfaction on organizational commitment and loyalty for the employees working with the reputed outsourcing organizations in Delhi–NCR. The results revealed significant findings which indicated the impact of the Employee Satisfaction on organizational commitment and loyalty among the employees working with the reputed outsourcing organizations in Delhi–NCR.

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Article: Download PDF   DOI : 10.36106/ijar  

Cite This Article:

Santosh Kr. Singh, Khushboo Singh, Deepak Sharma, Kaustav Paul Impact of Employee Satisfaction on Employee Commitment And Loyalty: an Empirical Study Across Select Bpos in Delhi-Ncr Indian Journal of Applied Research, Vol.6, Issue : 1 January 2016

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