AN EMPIRICAL STUDY TO ASSESS COMPETENCY GAP AMONG EMPLOYEES OF A MULTI SPECIALTY HOSPITAL IN INDORE

Pankaj Chauhan; Maneesh Kant Arya; Shine David; Nikita Purandare

Volume : IX, Issue : VI, June - 2019

AN EMPIRICAL STUDY TO ASSESS COMPETENCY GAP AMONG EMPLOYEES OF A MULTI SPECIALTY HOSPITAL IN INDORE

Pankaj Chauhan, Maneesh Kant Arya, Shine David, Nikita Purandare

Abstract :

Competency mapping has turned out to be a need for rapid growing healthcare industry in order to keep its employees motivated and competitive. Various organizations are in process of incorporating this practice in its “Blue Book” of management. Competency is not only a device of human resource management but to inculcate various traits in professionals which plays a vital role in achieving patient/customer satisfaction and loyalty. The foremost step towards making this as a practice is to identify the current level of competencies possessed by the employees, thereby also analyzing the gap between expected and actual level of competencies. One way of analyzing the same is by Least Square Method. It is to a larger extent realized that such recent trends in the field of Human Resource Management are the need of the ever growing service Industry