UNDERSTANDING THE INFLUENCE OF INFORMATION TECHNOLOGY TO ADMINISTRATIVE - ORGANISATIONAL - DEVELOPMENT: EASY FLOW OF SUPPLY CHAIN MANAGEMENT - CUSTOMER SATISFACTION

Eliot Messiah; Prof. Jin Mei

Volume : VI, Issue : V, May - 2017

UNDERSTANDING THE INFLUENCE OF INFORMATION TECHNOLOGY TO ADMINISTRATIVE - ORGANISATIONAL - DEVELOPMENT: EASY FLOW OF SUPPLY CHAIN MANAGEMENT - CUSTOMER SATISFACTION

Eliot Messiah, Prof. Jin Mei

Abstract :

The advancement of technology has made an impact on business organisations. The lifeblood of every organisation is its communication skills. Excellent communication gives the right information not only from the manager to the employee but throughout to the final user – the customer. The paper studies the effect information technology has on the organisational operations – the organisational culture. Future, excellent communication, automatic processes, and work remotely are some advantages. Flat organisational structure, functional organisational structure and product organisational structure are some structures that organisations operate within. The study argues the point that information technology has an influence on the operations of an organisation. Customer loyalty, profit maximisation, and good relationship, among others, are some advantages effective organisational communication could have on an organisation.