The Role of Emotional Intelligence in Organizational Commitment: A Study of Banking Sector

Prof. Patiraj Kumari; Bhanu Priya

Volume : IV, Issue : XI, November - 2015

The Role of Emotional Intelligence in Organizational Commitment: A Study of Banking Sector

Prof. Patiraj Kumari, Bhanu Priya

Abstract :

Emotional Intelligence is one of the most important concepts introduced to psychology and management in the last decade. The purpose of the study was to determine the relationship in emotional intelligence and organizational commitment among public sector bank employees in Dehradun (U.P.). The population from which we drew our sample consisted of managers employed in public sector banks in Dehradun (U.P.) India. A total number of one hundred and two questionnaires were distributed among participants who were selected through simple random sampling and only eighty three questionnaires were answered and used for the analysis. The instrument to measure the managers� emotional intelligence was developed by the researchers during the study and Allen and Mayer�s questionnaire (1990) was considered in order to collect managers� commitment data. The results showed that managers; emotional intelligence was positively correlated with organizational commitment. Also, analyses revealed a significant positive relationship between employees� commitment and emotional intelligence dimensions: self awareness, self management, social awareness and relationship management.