IMPLEMENTATION OF GOOD QUALITY PRACTICES IN A CHEMICAL DEPENDENCY REHABILITATION CENTER

Jemiffer Karol Rodrigues Vieira; Bruno Almeida da Silva; Diego George Cavalcante Marialva; Patricia Alves da Silva

Volume : VIII, Issue : II, February - 2019

IMPLEMENTATION OF GOOD QUALITY PRACTICES IN A CHEMICAL DEPENDENCY REHABILITATION CENTER

Jemiffer Karol Rodrigues Vieira, Bruno Almeida Da Silva, Diego George Cavalcante Marialva, Patricia Alves Da Silva

Abstract :

The principles of the quality management system guide the organization that seeks effectiveness of its processes in order to satisfy the needs and expectations of its clients, these principles guide to good practices applicable in several segments. But what are good quality practices? Good quality practices are structured actions, previously planned, executed, monitored and implemented with a focus on quality, based on the principles described in the specific regulations for the ISO 9000 family quality management system, which revised in 2015 presents the seven principles of quality: Customer Focus, Leadership Engagement; Process approach; Improvements; Evidence-based decision making; and Relationship Management (stakeholders). Thus, this study aims to describe practices based on these principles in an organization that provides care and rehabilitation services to people diagnosed with chemical dependency, the Center for Rehabilitation in Chemical Dependency. Elaborated as a descriptive research of application with qualitative scope structured in six topics, with the strategic purpose of improving the quality of the processes in the provision of assistance service