Gender differences in satisfaction with Primary Health Care Centers in Riyadh City, Kingdom of Saudi Arabia

Abdalla Abdelwahid Saeed

Volume : IV, Issue : II, February - 2015

Gender differences in satisfaction with Primary Health Care Centers in Riyadh City, Kingdom of Saudi Arabia

Abdalla Abdelwahid Saeed

Abstract :

Objectives: The assessment of consumers� satisfaction with Primary Care the services and gender differences in satisfaction Methods: Systematically selected Saudi adults visiting 15 randomly selected health centers in Riyadh . A self administered questionnaire was used to collect data and satisfaction was rated on a 5 points Likert scale. Gender differences in satisfaction with services offered are explored Results: For both genders satisfaction level was higher in health centers in Central zone and among subjects who have a file in the health center . It was low for both genders for dental and health education services.The overall perceived satisfaction was 3.5 significantly higher in females than males (3.57compared to 3.39 p =0.01.Females were more satisfied than males with vaccination services while males were more satisfied with pharmacyand X–ray services. Physician offering referral was better ranked by females compared to males. Conclusion: Gender differences in satisfaction need to be addressed.