Evaluating Musculoskeletal Complications Among Individuals With Diabetes Mellitus

Dr. Simran Maheshwari; Dr. Subhan Quraishi; Dr. Babita Ghodke

Volume : II, Issue : I, January - 2013

Evaluating Musculoskeletal Complications Among Individuals With Diabetes Mellitus

Dr. Simran Maheshwari, Dr. Subhan Quraishi, Dr. Babita Ghodke

Abstract :

Service quality has become an increasingly important factor for success in the banking sector. It has become an important research topic because of its relationship with marketing and its performance. The main aim of this paper is to study the customers� perception of service quality in private sector banks and to identify the areas in which bank has to improve the quality of services. For this purpose, the 4 anches of HDFC bank have been selected and structured questionnaire were built and 100 respondents were selected. Demographic factors were represented by age, gender, profession and income influences the quality of services among the customers. Service attributes like location of ATM, availability of cash, availability of cheque drop box, internet banking, customer care, account balance enquiry, printed statement of enquiry, availability in website and credit card information were the tested attributes to study the service quality. Anova was used to study the customers� perception about the service quality of the banks. The findings from the study are discussed in detail below.