EFFECT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON SERVICE PERFORMANCE OF HOSPITALITY INDUSTRY IN TAMIL NADU

Dr. R. KANNAN

Volume : VII, Issue : X, October - 2018

EFFECT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON SERVICE PERFORMANCE OF HOSPITALITY INDUSTRY IN TAMIL NADU

Dr. R. Kannan

Abstract :

The success of hospitality industry is highly depending on correct, valuable, efficient communication, human resources and practices as it relies on fulfilling the needs of mandatory standards and norms. Significant difference is prevailing among profile of employees and human resource management practices in hospitality industry. Compensation, teamwork, trainings, performance appraisal and recruitment and selection have significant and positive effect on service performance of hospitality industry. In order to improve service performance, the hospitality industry should appoint employeees immediately when vacancies arise and it must pay enough salary and reward for best performing employees and it should give incentives for good services of employees.