E-GOVERNANCE SERVICES: ISSUES & CHALLENGES OF VLES OF COMMON SERVICE CENTERS OF RAYAGADA DISTRICT OF ODISHA

Amiya Kumar Sahoo; Dr. Dasarathi Sahu

Volume : V, Issue : XII, December - 2016

E-GOVERNANCE SERVICES: ISSUES & CHALLENGES OF VLES OF COMMON SERVICE CENTERS OF RAYAGADA DISTRICT OF ODISHA

Amiya Kumar Sahoo, Dr. Dasarathi Sahu

Abstract :

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The internet and information & communication technology (ICT) is ubiquitous now and after the digital India initiative taken by Government of India, the governance through electronics medium like ICTs is becoming popular day by day. To support e-governance the National e-Governance plan (NeGP) was approved by Government of India in the month of May, 2006. The sole objective was the socio-economic inclusion of rural citizens and various government bodies. For the successful operation of e-governance a multilevel hierarchy is established with defined roles and responsibilities. The NeGP has completed 10years of implementation still a rural dominated, citizen centric and huge democratic country like India has yet to see the real e-governance. At every panchayat some common service centers (CSC) or �Jana Seva Kendra� (one CSC for 5-6 villages as per NeGP) in Odisha is to be established. These CSCs are to be run by local entrepreneurs commonly known as Village Level Entrepreneur (VLE) in a Public Private Partnership (PPP) mode. But the real picture is far from the reality and it is worst in remote and tribal districts of Odisha, Hence the objective of the study is to find out various issues and challenges at the ground level i.e., the difficulties faced by VLEs and some measures to improve the scenario and the case study is on the Rayagada district where 72% tribal citizens out of out of total population 84.82% are rural households (Census, 2011)