AN ASSESSMENT OF SATISFACTION OF FAMILY MEMBERS OF PATIENTS ADMITTED IN THE INTENSIVE CARE UNIT

Dr Desiraju Vivekanand; Dr K Gowtham Kumar Reddy; Dr Manish S Honwad

Volume : VI, Issue : I, January - 2017

AN ASSESSMENT OF SATISFACTION OF FAMILY MEMBERS OF PATIENTS ADMITTED IN THE INTENSIVE CARE UNIT

Dr Desiraju Vivekanand, Dr K Gowtham Kumar Reddy, Dr Manish S Honwad

Abstract :

The aims and objectives of this observational study were to assess the satisfaction levels of, and factors affecting satisfaction of family members of patients admitted to Intensive Care Units (ICUs).

Materials and methods : Family members of 364 patients admitted to an ICU of a tertiary care teaching hospital were given the 24 item validated FS-ICU questionnaire on discharge or death of the patient. Patient and family member data were recorded. The Family Satisfaction (FS ICU) Score was calculated. A Performance-Importance Grid evaluation was done based on the responses.

Results : The Overall Family Satisfaction score (maximum of 100) was 70.82 � 17.12 . None of the patient and family member related factors were significantly associated with the FS Scores. Performance-importance grid analysis revealed items falling into the �high priority for improvement� were those relating to communication and management of patient symptoms. Items scoring poorly were: support provided during decision making, frequency of nurse communication and atmosphere of the ICU waiting room.