An Assessment of Satisfaction Level and Perception of Patients� Regarding Primary Health Care Services

DR. ARSHIYA MASOOD; DR. D.S MARTOLIA; ANIL KUMAR SINGH

Volume : V, Issue : I, January - 2016

An Assessment of Satisfaction Level and Perception of Patients� Regarding Primary Health Care Services

Dr. Arshiya Masood, Dr. D. S Martolia, Anil Kumar Singh

Abstract :

Introduction: Primary Health Centre (PHC) is the cornerstone of rural health services. The utilization of services at these centres is important for proper functioning of health care delivery system as it reduces unnecessary load to higher centre and improves their functioning besides minimizing inconveniences to people. This study was carried out at two PHCs with the aims and objectives 1. To assess satisfaction level and perception of patients regarding PHC services 2. To find out reasons for non-utilization of health services and suggest remedial measures for the same. Materials and Methods: This was a cross sectional study on 200 respondents selected randomly for interview, recorded on validated proforma. Descriptive analysis was used. Results: Demographic profile reflects that services of PHC were being utilized by mainly people belonging to lower strata of society. Despite poor and patchy services provided by these PHCs most of the respondents were satisfied with the behaviour of doctors and staffs and 100 percent respondents wanted to utilize the services again in future.