A single platform approach to Online Reviews & Ratings for Full customer satisfaction

Satish Billewar; Prof. Amol Pande

Volume : VIII, Issue : VIII, August - 2019

A single platform approach to Online Reviews & Ratings for Full customer satisfaction

Satish Billewar, Prof. Amol Pande

Abstract :

Online reviews and ratings has become an integral part of the purchase process which has become beneficial not only for the customers to understand the products but also for companies to rectify the lacunas in buying process and to give better services to the customers. Sometimes the customer expects the repair facility like a service engineer nearby to his home. The biggest problem is there is no common platform to provide all services of the products. The paper is an effort to provide multiple facilities like unbiased product comparisons before purchase, after sales repair and real time conversations with the customer to sort out other service related issues of any and.